الشحن

Shipping & Delivery

We use Bosta as our official shipping and delivery provider for all orders within Egypt. Bosta handles the pickup, transportation, tracking, and delivery of your order to your address.

Order Processing

After placing your order, we prepare it for shipment through Bosta. Bosta provides real-time shipment tracking and sends delivery updates to customers throughout the shipping process.

Orders can be picked up from our location through Bosta, including scheduled pickup arrangements.

Delivery Time

Delivery time may vary depending on the destination, shipping conditions, and the delivery schedule provided by Bosta.

Once your order has been shipped, you can use the tracking information provided to follow its delivery status. Bosta also allows customers to receive updates and, where available, confirm or reschedule delivery.

Cash on Delivery

Cash on Delivery (COD) is available through Bosta for eligible orders. Bosta supports cash collection from customers and provides businesses with tracking and settlement information for collected payments.

Order Tracking

Once your order is handed over to Bosta, tracking information will be provided so you can follow the shipment status. Bosta offers live shipment tracking and delivery-status updates.

Returns & Exchanges

Returns and exchanges are handled through Bosta's available return and exchange services. Bosta supports standard deliveries, exchanges, customer return pickups, and cash-collection orders.

Our customer service team can assist with the required return or exchange process according to our store's applicable return policy.

Delivery Issues

If you experience a delay, unsuccessful delivery attempt, incorrect delivery information, or any shipment-related issue, please contact our customer service team with your order number so we can assist you.

Bosta also provides customer communication and delivery updates during the shipment process.

Shipping Charges

Shipping fees may vary depending on the destination, package type, order type, and other shipping factors. Bosta's pricing is based on factors including location and package size.

Important: This policy describes our shipping process through Bosta only. Shipping charges and delivery times are subject to the applicable Bosta service and our current store arrangements.